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VoIP is changing the healthcare industry

Healthcare professionals

Healthcare professionals have discovered howVoIP technologycan greatly enhance every aspect of the communication mix. Now, it's about the cloud.Across the board, traditionalphone systems for small businessesare being transformed by VoIP communication systems (Voice over Internet Protocol). When VoIPbusiness phone systemsare compared to conventionalhealthcare phone service,it's really no contest. The benefits of VoIP are countless, and the advantages of switching make for a good business decision.

Switching from a traditionalsmall business phone systemto VoIPis simply about cost savings. And in some healthcare facilities, these cost savings can be quite significant. Without question, VoIP offers a huge range of communication features – all at an affordable price point.Whatever the scope of the features, a VoIPhealthcare phone servicedelivers far more efficient than existing phone systems. VoIP is the economical solution that fully streamlines both internal and external communications. It's very hard to argue with more features for less cost.

For healthcare providers to maintain a high standard of service, it's essential to have solid and reliable communication. In bigger clinic settings, where healthcare workers are on the move, phone communication requires a more robust infrastructure than traditional “wire” systems.With VoIP, everyone can be seamlessly connected all the time, whatever the size of the facility. VoIPphone systems for small businessesallow for access from multiple locations – and because everything is cloud-based, there's additional access from laptops, tablets, and smartphones.

Cloud-based VoIP system

Another important advantage of acloud-based VoIP systemis FLEXIBILITY. Based on growth and expansion, a healthcare organization can very easily scale up (or down) according to need. This is not an easy task to achieve with regularbusiness phone systemsand could end up costing a lot.Flexibility is key for many healthcare organizations because office systems and procedures are often being adjusted. Beyond the benefits of scalability, VoIP also makes it possible to add system features as required. It's all about increasing operational efficiency and keeping costs in check.

Switching to VoIP from a conventionalsmall business phone systemmakes abundant sense. At the same time, many healthcare facilities are simply fearful about the switching process. The truth is, with a good service provider, the shift to cloud-based VoIP is easy and straightforward.Theswitchover to VoIPdoes not have to be effort-intensive or time-consuming. Yes – change can be difficult – but setting up a cloud-based phone system is simpler than most anticipated. And with a reliable VoIP vendor, the new system and software can be installed and operational overnight.

At Vivant, we're providing the healthcare industry with custom-designed VoIP systems to meet even the most demanding needs. If your facility operates from multiple locations – we have a solution. If your employees need to transfer calls between locations – we have a solution. We've even got system features if your team needs to “call transfer” to a cell phone or smart device. WithVivant, we make every effort to simply VoIP implementation and to provide you with a cloud-based phone system that meets your needs, improves productivity, and keeps costs down.

Right now, Desktop-as-a-Service is a game changer for the future

You need to ensure secure and reliable remote access. You need to fully protect your data. And you need to prevent a potential data breach, malware, and cyber-attack. In short, you need to be sure that yourDesktop-as-a-Servicedelivers the best solution for small businesses possible. Are all business files safe? Is everyone's work-at-home device secure? Do all team members have easy access to data? And how's that price tag for it all? Your Desktop-as-a-Service platform should be answering all the questions and addressing all the challenges. From technology complications to data management impediments to communication obstructions, your DaaS platform must do it all – and do it with affordability.

Deciding on the best DaaS platform can be pivotal

In today's world, choosing a Desktop-as-a-Service solution for small businesses can be pivotal – and choosing the right DaaS service provider even more so. After all, you're in the process of creating a new business model for decades to come. It's no surprise that the market leaders dominate DaaS -Amazon, Microsoft, Google, and Citrix. They offer established software applications, leading-edge operating system compatibilities, and of course, a price-tag to match all that tech. At the same time, there's much to say about smaller Desktop-as-a-Service providers. They do it all – but better. They offer all of the DaaS features – but more. They provide better client support – and faster. And they offer better pricing. Vivant SmartDESK™ is one of those smaller DaaS providers. We provide thebest Desktop-as-a- Service solutionfor small business – a platform that is s feature-rich; with “client-comes-first” service; and the best prices on the market.

SmartDESK™ is accessible, flexible, and affordable

SmartDESK™satisfies your DaaS needs for today – and for the decade to come. Vivant's cloud- based Desktop-as-a-Service platform provides the most effective remote working collaboration from anywhere, at any time, and on any device. It's a safe, secure, and reliable infrastructure. Your remote teams will work efficiently, productively, and without threats to data safety and security.

Flexibility

SmartDESK™ allows different software applications to run on different operating systems with ease and flexibility. Work-at-home employees can access cloud-based data from multiple devices from anywhere. Best of all, valuable data is securely backed up with no chance of compromise.

Security

Working remotely, important business files are vulnerable to unsecured devices. SmartDESK™ dramatically reduces the risk of a data breach, malware, and cyber-attacks. With SmartDESK, you don't have to worry about information loss – your valuable data is all stored in the data center.

Mobility

Remote working is no longer constrained by heavy hardware, software installation, or endless file transfer. With SmartDESK™, your work-at-home teams are assured of the same PC desktop experience, but on any device, and from any location. Employees remain flexible, yet responsive.

Continuity

In today's precarious business climate, nothing is more critical than business continuity. With SmartDESK™, business continuity is guaranteed – your people will never lose their files – never compromise applications – and never have to deal with the stress and strain of vicious viruses.

Bottom Line

Cost efficiency is your bottom line with DaaS. SmartDESK™ circumvents the need to invest in hardware and software upgrades – you only pay for your DaaS subscription. More than that, with our customized “pay-as-you-go” pricing, you pay for what you need on a transaction basis.

Read the blogThings to Keep in Mind While Choosing SD-WAN Service Provider.

Protecting your business AND your financial transactions under Covid-19

Any business with an online presence simply can't afford security issues with customer data or transactions. The answer isPCI Compliance– the only way to mitigate security breaches and prevent breaches from malicious individuals.

With COVID-19, business owners are focused oncrisis managementand on maintainingbusiness continuity. More and more business is moving online, so there's increased demand for PCI Compliance to provide protection and security for customers and merchants.Merchants who store authentication data or credit card data are obligated to protect themselves and their customers through PCI DSS(Payment Card Industry Data Security Standard). They must ensure secure credit card payments and the protection of personal and private data.

There isn't a business, employee, or customer unaffected by COVID-19. With current “stay home” safeguards, online activities have grown exponentially – from orders to purchases, to deliveries. All the while, companies must accommodate customer needs, while maintaining productivity.For a company without an IT professional on hand, PCI Compliance can be a challenge. Without a doubt, a do-it-yourself solution is ill-advised. Doing it right means outsourcing implementation to a reliable provider with the technology, the proven expertise, and the experience to match.

During this intense period of businesscrisis management, companies have a single priority in mind:business continuity. For those offering online payment options, Vivant provides a COVID-19 toolbox that incorporates PCI DSS compliance.Business owners must be prepared to meet the reality of COVID-19, along with the forecasted crisis to arrive. With Vivant's COVID-19 toolbox, business owners capitalize on leading-edge proprietary technology that's PCI DSS compliant.

As more and more businesses engage in online commerce, it's vital to move to cloud technology to satisfy customers and grow business. Vivant has opened up a whole new world of technology to manage customer data; maintain e-commerce compliance, and avert potential security risks.

SmartCONNECT™ guarantees 100% Internet connectivity

VivantSmartCONNECT™ensures 100% Internet uptime. It's a technology that provides business owners with guaranteed Internet connectivity, regardless of an impending interruption.SmartCONNECT™ is proactive and works “behind the scenes” to monitor your primary Internet connection. Any interruption activates a switchover to a secondary secure connection.

SmartVOICE™ is a scalable, feature-rich VoIP platform

VivantSmartVOICE™is an advanced cloud-based VoIP system with countless customizable features – from custom ring groups to auto attendant, to unlimited mailboxes, and more.SmartVOICE™ provides a high standard of customer communication while accommodating all of your telephony needs. The system enhances efficiency and keeps overhead costs down.

SmartPROTECT™ creates a secure, reliable network

VivantSmartPROTECT™reduces the risk of a data breach and unauthorized access. Online credit card transactions are protected and cardholders' data is safe. If you're engaged in any online commerce, it's your responsibility to provide safeguards, and SmartPROTECT™ makes it easy.Businesses without PCI DSS are exposed to expensive fines and legal fees, not to mention the extraordinary damage to cardholder data. Prevention is the key and SmartPROTECT™ ensures a secure network that safeguards business interests, customer privacy, and brand integrity.

How to save your business and your employees under COVID-19

While higher-ups are operating incrisis managementmode, employees simply expect the tools that will allow them to work remotely, on any device, and at any time. The key, of course, for both managers and employees, is to guaranteebusiness continuityin what is now a whole new world.

For many organizations, IT infrastructure is increasingly migrating to the cloud. With advanced tools and technology, the benefits are clear and measurable – better cost management; greater flexibility and agility; and the ability to scale based on current business demands.The point is, we are already in the era of the cloud, and organizations adopting DaaS (desktop-as-a-service) are ahead of the curve. Today, it's about devices, applications, and data access – and companies embracing this vision are enjoying universal improved productivity.

Let's face it – COVID-19 has changed everything. With “stay home” precautions, a good percentage of our workforce is working remotely. In the meantime, businesses face a crisis on two fronts – accommodating their customers and keeping employees productive.Solutions are already at hand and many business owners are initiating change in response to our new world. The key components for success are available – DaaS (desktop-as-a-service) – VoIP (voice over internet protocol) – and 100% guaranteed Internet uptime.

More and more, consumers and customers are operating in a mobile world supported by their own personal devices. There's no way to avoid it – and that's why businesses must move to cloud technology in order to satisfy customers while enhancing their own productivity.

Now there's even more. With the impending “stay home” culture for employees, cloud technology has taken on a whole new meaning. Businesses must address the explosion of personal data; the additional responsibilities of compliance; and all of the associated security risks.

Vivant SmartVOICE™

Vivant SmartVOICE™ accommodates even the most demanding ofVoIP needs. If your organization operates from multiple locations – there's a solution. If your employees need to “call transfer” between locations – there's a solution. You can even integrate cell phones and smart devices.With VivantSmartVOICE™, implementation is easy – it's a cloud-based VoIP system that improves internal productivity, satisfies customer demands, and keeps operating costs down. Best of all, the features are endless: auto attendant, custom ring groups, and unlimited voicemail boxes.

VivantSmartCONNECT™

With VivantSmartCONNECT™, there's NO Internet downtime. You don't lose any customers and you don't lose any business. It's the technology that provides business owners with 100% Internet uptime and 100% peace of mind. And today, your business must be connected 24/7 – or else!While SmartCONNECT™ behaves proactively, it's doing everything silently and behind the scenes. In the event that your primary Internet is out, real-time monitoring allows the system to switch over to a secondary connection in seconds. And there's no impact on customers or employees.

VivantSmartDESK™

With VivantSmartDESK™you won't need hardware to support the “virtual” environment that's so necessary to do business. As a DaaS provider, Vivant provides a convenient and affordable way to focus on productive remote work, while collaborating from anywhere, anytime, on any device.With the stark reality ofCOVID-19, the connected world is more dynamic than ever. SmartDESK™ keeps you at the forefront of this fast-changing environment and creates a competitive industry advantage. The benefits for customers and employees make the overall investment worthwhile.

The big switch from a landline system to VoIP. It’s a technology switch and a mindset switch.

Many people have already abandoned their telephone landlines in favor ofcloud-basedVoIP technology. Now, more and more businesses are making the switch. Out-of-date phone systems and aging technologies are making way for robustVoIP systemsreplete with custom features.As it is, businessVoIPusers are growing exponentially year after year. While there are several drivers behind this boom, business owners need to understand the differences between traditional landline systems and VoIP technologies – the big switch is multi-layered.

Understanding the differences

For many of us, a landline phone was the standard “wired” phone that connected us to the world. We were part of a physical network of phone lines that connected us, phone by phone, to each other. VoIP is a new frontier – Voice Over Internet Protocol – it's acloud-basedtechnology that allows us to make phone calls from any>Countless telephony features

Unlike cumbersome analog systems,VoIP phone systemsare loaded with customized features, with everything from inter-office calling to conference calls, to voicemail. More than that, VoIP is the most complete and comprehensive phone service, with local/long-distance calling capability, additional phone numbers, and custom options designed to deliver efficiency and performance.

  • three-way calling + conference calling
  • unlimited voicemail boxes + voicemail
  • auto attendant + virtual office capacity
  • completely customized music-on-hold
  • custom call routing/find me/follow me
  • unlimited extensions + 911 capability
  • group phonebook + voicemail to email

Functionality and mobility

VoIP provides the ultimate in functionality and mobility – telecommunication is made simple, easy, and efficient. And when you add Mobile App compatibility, a whole new world is opened.Comprehensive VoIPsystems provide a level of functionality that traditional phonesystems can't match. Today, a small business can operate with the same high technology as big corporations.Large or small, businesses no longer have to spend loads of money on out-of-date phone systems. With VoIP technology, you can boost productivity, improve customer service, and increase sales.

Satisfying the expectations

Sometimes, VoIP implementation can be challenging – particularly with an inferior technology provider. Mainly, it's because of misguided expectations, poor organizational planning, and an inadequate level of implementation.With VoIP, business owners must articulate their needs while the technology provider must deliver the goods. That means providing the latest innovations while addressing both customer needs and customer expectations.VoIP implementation requires a technology switchover and a mindset switchover, preferably at the same time. This is where a knowledgeable, reputable provider can be of great value with execution.

Vivant will simplify it all

AtVivant, we provide custom-designed phone systems to meet your every need – from the most basic phone features to custom solutions specific to your business or industry. If you have staff working from home, they can make a call and answer calls as if they were in the office. If your business has multiple locations, employees can easily transfer calls between locations or answer a call from any location. If your business team travels often, automatic call transfer to a cell phone is simple, easy, and seamless. With Vivant, every effort is made to simply VoIP implementation. Vivant can provide your business with a host ofInternet businessphone systems and phone services.

Read the blogThe Basics of a VoIP Business Phone System: Modernizing Communication

How to Improve Remote Work Virtual Collaboration

Vivant's business virtual collaboration tools will allow your teams to collaborate from different locations. Most importantly, they will be able to incorporate the same technologies into their work processes that they would if they were in their office.

According to a recent report, over 40 million workers in the United States alone will be fully remote by 2025. That represents a 5% increase in remote work from just two years ago. As remote work becomes more common, the need for a solid framework for virtual collaboration has become an urgent business requirement.

Still, too many employers fail to provide reliable tools to help employees collaborate virtually. As a result, they frequently experience issues such as delays, decreased productivity, and a reduced revenue stream.

Vivant VoIP can facilitate virtual collaboration

Choosing a virtual collaboration platform for your company can be a lot trickier than it seems. There are many suppliers on the market, but choosing the wrong one could cause more problems than it solves.

Vivant offers professional-level business VoIP phone service at consumer-level prices. What distinguishes us from the competition is that our VoIP plans include all of the features and functionalities you require right out of the box.

Let's take a look at how our virtual collaboration tools for business can help make your teams more productive and your business more profitable.

What is virtual cooperation and how does it work?

Virtual collaboration allows people to share information and ideas online or when they're working from separate locations. Video conferencing, emailing, and instant messaging are just a few of the tools that businesses and individuals can use to communicate with one another remotely.

Do you have teams that work from international locations? No problem! Vivant makes it easy for offshore workers to use the same technology and virtual communications tools to simulate the benefits of in-person interactions.

Here are a few examples of how you can use virtual collaboration to help you share ideas and complete tasks:

  • Video conferencing: Video conferencing increases productivity, saves time, lowers travel costs, and promotes overall collaboration. The advantage of video conferencing is that it allows for all of these benefits to be realized without the need for constant travel for face-to-face communication.
  • Instant messaging: Collaborators can connect quickly and securely using instant messaging. Some communication platforms allow users to form groups to organize communications and collaborate with specific group members on a case-by-case basis.
  • Tools for online collaboration: Some online collaboration solutions allow users to view shared files and make real-time modifications. Authorized members can also impose restrictions or limit access to information to certain contributors.

Tips to help you improve your virtual collaboration

Despite the numerous advantages that virtual collaboration can provide for businesses, it is not without its own set of challenges. The good news is that we're about to provide you with some helpful tips to help you overcome these common issues.

As you'll quickly discover, a few tweaks here and there and virtual collaboration will become an indispensable tool for your day-to-day tasks.

  1. Use visual tools to increase collaboration: According to studies, visual thinkers account for more than 60% of the population. In other words, we process words as a series of images and learn more effectively through visual means.It's critical to consider the function of visual thinking tools in ideation, workflow, and collaboration to guarantee we're communicating as effectively as possible.
    Using a virtual whiteboard can help your team members become more engaged.
  2. Keep in touch via video: To bring their distributed teams together, an increasing number of businesses are turning to enterprise video communication tools. Without a regular check-in cadence, effective virtual collaboration is nearly impossible.Having quality video conferencing capabilities allows colleagues and direct reports to get some essential facetime. This allows each party to clarify project details, reinforce the team's objectives, and ask any other questions they may have.
    Modern video conferencing tools come with HD video and audio right out of the box. They also come with built-in collaboration features such as screen sharing, co-annotating, and fully integrated chat.
  3. Make a schedule and stick to it: Many businesses struggle to keep their scheduling processes efficient and practical. When you factor in the difficulties of different time zones and conflicting calendars, things get much more problematic.Thankfully, companies like Vivant have stepped in to fill the void with advanced scheduling tools that remove the guesswork and virtually eliminate back-and-forth. Scheduling meetings with these tools is as simple as sharing your calendar link and allowing contacts to see your availability and reserve a slot for themselves.
  4. Eliminate the background noise: Most of us remember to keep our microphones muted, but it's easy to forget to eliminate background noise. Use a service that can detect and activate the microphone only when the loudness reaches a predetermined threshold that you may control.This way, the microphone will only turn on when it detects your voice. Of course, finding a quiet space or soundproofing your walls, if you have your own office, is the best option.
  5. Standardize software access: Providing equal access to software is one of the most significant barriers to efficient virtual collaboration. This is critical because employees must be able to do their duties efficiently whether they are on-site or working from home. To avoid compatibility difficulties, they must also use the same software.

Get world-class virtual collaboration tools with Vivant VoIP

When it comes to workplace collaboration, traditional phone systems have many limitations. The benefits of implementing technology to better your business, particularly Vivant's hosted VoIP solution, promote a more collaborative environment for businesses both inside and outside the workplace.

Vivant VoIP enables organizations to take advantage of mobile, wireless, and Internet technology to meet today's business needs. Contact us today to take advantage of the flexibility and collaboration that Vivant VoIP can offer.