Balancing Act: Prioritizing Customer and Team Member Experience in Digital Transformation
In this podcast episode, the conversation delves into the critical question: should businesses prioritize the customer or the team member in their digital transformation efforts? Hosts and guest speakers, including Pankaj Patra, the CIO of Brinker, share insights and anecdotes from the frontline of hospitality and technology management. They emphasize the importance of maintaining equilibrium between enhancing the customer experience and empowering team members with the right tools and technology. Through real-life examples and thoughtful analysis, listeners gain a deeper understanding of how successful organizations navigate this dynamic landscape, where the satisfaction of both customers and employees is paramount. Learn more about restaurant POS system.